JJWAN Privacy Policy – How We Protect Your Data

1 Introduction

JJWAN ("the Platform", "we", "us" or "our") is committed to protecting the personal information of all players who use the platform. This Privacy Policy describes the types of data we collect, the purposes for which it is used, how it is stored and shared, and the rights you have in relation to your information.

This policy applies to all aspects of the JJWAN platform, including the website at jjwan.win, the Android app, and any services or features provided under the JJWAN brand. It should be read alongside the Terms and Conditions and Responsible Gaming policy, both of which are published on this website.

By registering an account or continuing to use the JJWAN platform, you confirm that you have read this Privacy Policy and understand how your data is handled. If you do not agree with any part of this policy, you should discontinue use of the platform and contact support to close your account.

2 Data We Collect

JJWAN collects personal data that is necessary to operate your account, process transactions and maintain platform security. The categories of data we collect are described below.

Registration & Account Data

• Full name as provided during registration
• Mobile number and email address
• Date of birth (used for age verification — you must be 18 or above)
• Username and encrypted password
• Account preferences and communication settings

Identity Verification Data

• CNIC number or other government-issued identity document details
• Document scans or photographs submitted during verification
• Selfie or facial image where requested for verification purposes

Transaction & Financial Data

• Deposit and withdrawal history including PKR amounts and timestamps
• Payment method reference (JazzCash number, Easypaisa number, bank account reference, Raast ID)
• Bonus and promotional credit activity
• VIP tier progress and cashback records

Device & Usage Data

• IP address and approximate geographic location
• Device type, operating system version and browser or app version
• Session duration, pages visited and game activity logs
• Login timestamps and authentication records

We collect only the data that is necessary for the purposes described in this policy. We do not collect sensitive personal data beyond what is required for identity verification and age confirmation.

3 How We Use Your Data

The data JJWAN collects is used for the following purposes:

We do not use your personal data for any purpose not listed above without first obtaining your consent or updating this Privacy Policy.

4 Legal Basis for Processing

JJWAN processes your personal data on the following legal grounds:

• Contractual necessity: Processing your data is required to fulfil the account agreement between you and JJWAN — including account creation, payment processing and VIP programme management.
• Legitimate interests: We process certain data — such as device information and login records — to protect the security and integrity of the platform, prevent fraud and ensure fair gameplay for all users.
• Legal obligations: Some data processing is required to comply with anti-money laundering procedures, identity verification requirements and responsible gaming obligations.
• Consent: Where we send you promotional communications or use non-essential cookies, we do so based on your consent, which you may withdraw at any time.

5 Data Sharing

JJWAN does not sell, rent or trade your personal data to any third party for commercial or marketing purposes. We share your data only in the following limited circumstances:

• Payment providers: We share the minimum necessary transaction data with JazzCash, Easypaisa, Raast, bank partners and other payment processors to complete your PKR deposits and withdrawals. These providers handle your payment credentials under their own privacy and security standards.
• Technology service providers: We work with hosting, analytics and platform infrastructure providers who process data on our behalf under strict data processing agreements. These providers are not permitted to use your data for their own purposes.
• Fraud and security partners: In cases of suspected fraud, account manipulation or prohibited conduct, we may share relevant data with security and fraud prevention services to investigate and protect the platform.
• Legal requirements: If required by applicable law, legal process or a valid authority request, we may disclose account or transaction data as obligated. We will notify you where legally permissible to do so.

Any third party that receives your data is required to handle it securely and use it only for the specific purpose for which it was shared.

6 Payment Data & PKR Transactions

All financial transactions on JJWAN are conducted in PKR. The platform supports JazzCash, Easypaisa, Raast, bank transfer and registered mobile wallets for deposits and withdrawals.

JJWAN does not store your full payment credentials. When you make a deposit or submit a withdrawal request, your payment details are transmitted directly to the relevant payment provider through a secure connection. JJWAN retains only the transaction reference, PKR amount, date and status for account record purposes.

• Your JazzCash or Easypaisa mobile number is stored as a payment method reference linked to your account.
• Bank account numbers or Raast IDs submitted for withdrawals are stored in encrypted form and used only for processing your withdrawal to the correct destination.
• You may only use payment methods registered in your own name. Third-party payment method use is not permitted and may result in account suspension.

If you believe an unauthorised transaction has been made on your account, contact JJWAN support immediately through your account dashboard. Do not share your account credentials or payment details with anyone.

7 Cookies & Tracking

JJWAN uses cookies and similar technologies to provide a functional and personalised experience on the platform. Cookies are small text files stored on your device when you access the website or app.

Types of Cookies We Use

• Essential cookies: Required for core platform functionality including session management, login state persistence and security token handling. These cannot be disabled without affecting platform usability.
• Analytics cookies: Used to understand how players navigate the platform — such as which pages are visited most frequently and how long sessions last. This data is aggregated and anonymised. We do not use this data to identify individual players.
• Preference cookies: Store your language, display and notification preferences so you do not have to reset them each session.

JJWAN does not use third-party advertising cookies or cross-site tracking cookies. You can manage cookie settings through your browser. Disabling essential cookies may prevent some features from working correctly, including login and session management.

8 Data Security

JJWAN takes data security seriously. We implement a combination of technical and organisational measures to protect your personal information against unauthorised access, loss, alteration or disclosure.

• All data transmitted between your device and the JJWAN platform is encrypted using TLS (Transport Layer Security).
• Passwords are stored using industry-standard hashing — we cannot retrieve your plain-text password, and neither can anyone else within the platform.
• Access to production systems and personal data is restricted to authorised personnel only, on a need-to-know basis.
• Platform systems are monitored continuously for unusual activity, access anomalies and potential security incidents.
• Regular security reviews and vulnerability assessments are conducted on the platform infrastructure.

While we take every reasonable precaution to protect your data, no system is completely immune to risk. In the event of a data breach that affects your personal information, we will notify affected users promptly and take immediate steps to contain and remediate the incident.

You are responsible for keeping your account credentials secure. Do not share your JJWAN password with anyone, and contact support immediately if you suspect your account has been compromised.

9 Data Retention

JJWAN retains your personal data for as long as your account is active and for a reasonable period thereafter, in accordance with our operational and legal obligations. Specific retention periods are as follows:

• Account data: Retained for the duration of your account and for a defined period after account closure, to facilitate any outstanding transactions, disputes or regulatory queries.
• Transaction records: PKR deposit and withdrawal records are retained for the period required by applicable financial record-keeping obligations.
• Identity verification documents: Retained for the period required for anti-money laundering compliance and then securely deleted.
• Usage and session logs: Retained in aggregated, anonymised form for platform analytics purposes. Individual session logs are deleted after a rolling retention window.
• Self-exclusion records: Retained for the full duration of the self-exclusion period and for a period thereafter to prevent re-registration during the exclusion window.

When data is no longer required for the purposes described in this policy and no legal obligation requires its retention, it is securely deleted or anonymised.

10 Your Rights

As a JJWAN player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the support team through your account dashboard:

• Right of access: You may request a copy of the personal data JJWAN holds about you at any time.
• Right to correction: If any of your personal data is inaccurate or incomplete, you can request that it be corrected.
• Right to deletion: You may request that your personal data be deleted. This is subject to any legal retention obligations that require us to keep certain records.
• Right to restrict processing: You may request that we limit how we use your data in certain circumstances, for example while a data accuracy dispute is being resolved.
• Right to withdraw consent: Where processing is based on your consent — such as receiving promotional communications — you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to account closure: You may close your JJWAN account at any time by contacting support. Account closure requests are processed promptly.

We aim to respond to all data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before processing a request to ensure your data is not disclosed to an unauthorised party.

11 Children's Privacy

The JJWAN platform is strictly for adults aged 18 and above. We do not knowingly collect, process or store personal data from individuals under the age of 18. If we discover that an account has been opened by an underage user, that account will be closed immediately and all associated personal data will be deleted.

If you believe an underage person has accessed or registered on the JJWAN platform, please notify the support team through the account dashboard immediately so we can take appropriate action.

For guidance on tools to help restrict access to online gaming platforms at a household level, visit the Responsible Gaming page.

12 Updates to This Privacy Policy

JJWAN may update this Privacy Policy from time to time to reflect changes in platform operations, data handling practices or applicable requirements. When material changes are made, the "Last Updated" date at the top of this page will be revised accordingly.

For significant changes that materially affect how your data is used, we will provide notice through your account dashboard or your registered contact details where possible. Continued use of the JJWAN platform after an update constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this page periodically to stay informed about how your data is being handled.

13 Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way JJWAN handles your personal data, please contact the support team through your account dashboard. Our support team is available 24/7 and will respond to privacy-related queries as a priority.

You can also reach us by email — our support address is listed in the footer of this page. When submitting a privacy-related request, please include your registered account details and a clear description of your query so we can assist you efficiently.